‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
Originally found more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline could hardly be considered an obvious target for social media algorithms.
However, its rise as a popular subject on TikTok has placed it at the forefront of an marketing transformation, in which large companies are allocating substantial funds to content creators and putting fewer resources into marketing items in traditional media.
The Path from Petroleum to Platforms
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers applying to their skin with a residue from oil extraction. Now, a flood of content from users have recorded its extensive utilization in “everyday tips”.
Promoted as a solution for polishing footwear or making fragrance last longer, along with a cure for creaky hinges. Its use has even extended to prevent the annoyance of snack dust adhering to hands.
Capitalising on the Conversation
Noticing its viral resurgence, executives at the multinational amplified the hacks by asking their own scientists to test them and letting the content creators in on the results.
Claims that Vaseline reduced the sting of chili on the mouth were confirmed. This was also the case for ideas it could prolong perfume and revive leather bags. Claims that it would bleach teeth or extend lashes were debunked.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. However, this online trend has helped convince executives to dramatically increase investment in content creators.
This monitoring of online platforms to shape commercial tactics has been termed “social listening”. Unilever's CEO, freshly instated, has stated the intention is to spend half of its colossal advertising budget on social media content.
Evolving With Audience Behavior
The company's social media lead, who is spearheading the social media effort, said the company was merely adjusting to novel methods of connecting with customers. She said interacting online “without dampening the fun” was paramount.
“How can companies join discussions credibly? This remains our core objective as brands, since the era of community gossip and talking about what they used.
“There’s this moving away from a broadcast model, where we would just transmit messages … Currently, it's countless discussions, diverse communities. The shift of the algorithms means that these communities feel niche, but they’re not.
“Having your brand advocated by consumers, mentioned by individuals, this builds credibility and connection. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
This plan mirrors seismic changes taking place in media consumption, with younger consumers devoting greater hours to social media platforms than traditional TV, print, or radio.
The transition is visible in falling revenues for traditional media advertising. In the UK, commercial funding for major broadcasters have declined by over six hundred million pounds in actual value since the end of the last decade.
The Rise of the Creator Economy
This further signifies a merging of functions as corporations essentially turn into content studios, collaborating with numerous influencers to enhance their items.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they’re spending a lot more time on Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us audiences believe endorsements from the creators they engage with over traditional advertisements. This is a persistent pattern.”
He noted companies can reduce costs by focusing on influencers over expensive broadcast campaigns, which also permits simpler message refinement to see what works.
Such methods are increasing. Marketing investment on the creator economy is rising at quadruple the rate than the media industry overall. Across the United States, it has more than doubled since 2021 and is expected to hit tens of billions in 2025.
Traditional Media's Continued Place
Even with this transformation, executives said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to shape the national conversation.
Sykes said: “A top-tier ROI marketing event is still major broadcast spectacles. It's not a matter of networks declaring: ‘Our relevance has faded.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”